Evelyns

Last updated: 27 October 2026

Evelyns UK (“Evelyn’s”, “we”, “us” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website at https://evelyns.shop, use our services, purchase our products or contact us.

We respect your privacy and aim to collect only the information necessary to operate our website, process orders, provide customer support and improve your shopping experience.

Please read this Privacy Policy carefully to understand how we handle your personal information.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements or other operational reasons.

Any changes will be published on this page, and the “Last updated” date will be amended accordingly. Where required by law, we will take additional steps to notify you of significant changes.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

2. How We Collect and Use Your Personal Information

We collect personal information when you interact with our website, purchase our products, create an account, contact us or otherwise use our services.

The information we collect depends on how you interact with us.

We may use your personal information to:

Process and fulfil your orders.
Process payments and arrange deliveries.
Communicate with you about your orders, enquiries and requests.
Provide customer support.
Manage customer accounts, where applicable.
Improve our website, products and services.
Understand how visitors use our website.
Send marketing communications where permitted by law and, where required, with your consent.
Prevent fraud, protect our business and maintain website security.
Meet our legal, regulatory and accounting obligations.

We process personal information only where we have an appropriate legal basis to do so, such as fulfilling a contract, complying with a legal obligation, pursuing legitimate interests or obtaining your consent where required.

3. What Personal Information We Collect

The personal information we collect depends on how you use our website and services.

Information You Provide Directly

When you interact with our website, you may provide us with the following information:

Contact information

Name
Email address
Telephone number
Billing address
Delivery address

Order and transaction information

Products purchased
Order details and order history
Billing and delivery details
Payment status and transaction confirmations

Payment card details may be collected and processed by our payment service providers. We do not necessarily receive or store complete payment card details ourselves.

Account information

If you create an account, we may collect your username, account details and authentication information.

Customer support information

When you contact us by email or through our website, we may collect the information you provide, including your name, email address, enquiry details and any other information relevant to your request.

You may choose not to provide certain information. However, doing so may prevent us from processing an order, responding to an enquiry or providing particular services.

Information Collected Through Website Usage

When you visit our website, certain information may be collected automatically through cookies and similar technologies.

This may include:

IP address.
Browser type and version.
Device information.
Operating system.
Network information.
Pages visited and links clicked.
Time spent on our website.
Website interaction and browsing activity.

We use this information, where permitted, to operate our website, understand visitor behaviour, improve functionality and support analytics and advertising activities.

Information Obtained from Third Parties

We may receive personal information from third parties that help us operate our business and provide our services.

These may include:

Shopify, our e-commerce platform.
Payment processors that handle transactions.
Delivery and fulfilment providers.
Website analytics providers.
Customer support service providers.
Advertising and marketing partners, where applicable.

Information received from third parties is handled in accordance with this Privacy Policy and applicable data protection laws.

4. How We Use Your Personal Information

We use your personal information for the following purposes.

Processing Orders and Providing Products

We use your information to process payments, confirm purchases, arrange deliveries, fulfil orders, manage returns where applicable and provide order-related updates.

Customer Service and Communication

We use your contact details to respond to enquiries, resolve problems, provide assistance and communicate important information about your purchases.

Marketing and Advertising

Where permitted by law, we may use personal information to send promotional communications, share product updates and provide information about our products.

We may also use cookies or similar technologies for advertising and marketing purposes, subject to applicable consent requirements.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us at hello@evelyns.shop.

Unsubscribing from marketing communications will not prevent us from sending essential service messages, such as order confirmations or important account notifications.

Website Improvement and Analytics

We may use website usage information to understand how customers interact with our website, identify technical issues and improve our products, services and overall shopping experience.

Security and Fraud Prevention

We may process personal information to protect our website, identify suspicious activity, investigate potential fraud and safeguard our business and customers.

Legal and Regulatory Obligations

We may use or retain personal information where necessary to comply with applicable laws, maintain business records, resolve disputes or establish and defend legal claims.

5. Cookies and Similar Technologies

Like many websites, we may use cookies, pixels and similar technologies to operate and improve our website.

Cookies are small text files stored on your device that can help websites remember preferences, maintain functionality and understand how visitors use their services.

Depending on the cookies and technologies used, they may help us to:

Keep our website and shopping basket functioning.
Remember your preferences.
Understand website traffic and visitor behaviour.
Improve website performance.
Support advertising and marketing activities.

Our website is powered by Shopify. For more information about Shopify's use of cookies, please visit:

https://www.shopify.com/legal/cookies

Where required by law, we will seek your consent before using non-essential cookies or similar technologies.

You can manage cookie preferences through the options made available on our website and through your browser settings. Disabling certain cookies may affect the functionality of some website features.

Please note that changing your browser settings alone may not prevent all forms of data sharing with third-party services.

6. How We Share Your Personal Information

We may share personal information with third parties where necessary to operate our business, provide our services or comply with legal obligations.

These third parties may include:

Service providers: Companies that provide website hosting, IT support, data analytics, customer service, cloud storage and other operational services.

Payment processors: Providers that securely process payments and help us manage transactions.

Delivery and fulfilment partners: Providers that help us prepare, dispatch and deliver orders.

Shopify and related service providers: Platforms and services that support our online shop and its functionality.

Marketing and advertising partners: Providers that help us deliver or measure marketing and advertising activities, where applicable and permitted by law.

Professional advisers and authorities: Legal advisers, regulators, law enforcement agencies or other authorities where disclosure is necessary or legally required.

Business transfers: Relevant parties in connection with a merger, restructuring, sale of business assets or similar business transaction, where permitted by law.

We do not disclose personal information indiscriminately. Where third parties process information on our behalf, we take appropriate steps to ensure that suitable protections are in place.

7. Reviews and Publicly Shared Information

Our website may allow customers to submit product reviews or other content.

If you choose to publish information in a public area of our website or through a third-party platform, that information may be visible to other people.

Please consider carefully what information you choose to make public. We cannot control how other people use information that you voluntarily publish in public spaces.

8. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms or services.

These websites operate independently of Evelyn’s and may have their own privacy policies, terms and security practices.

We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to read their privacy policies before providing them with personal information.

The inclusion of a third-party link does not necessarily mean that we endorse that website or its operator.

9. Children's Privacy

Our website and services are not intended to be used by children who are not legally permitted to use them.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided us with personal information in circumstances where it should not have been collected, please contact us at hello@evelyns.shop so that we can review the matter and take appropriate action.

10. Security and Retention of Your Information

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, meeting legal and accounting requirements, resolving disputes and enforcing agreements.

The length of time information is retained depends on its nature, the purpose for which it was collected and any applicable legal requirements.

When personal information is no longer required, we will take appropriate steps to delete it or otherwise handle it securely, subject to applicable legal obligations.

11. Your Privacy Rights and Choices

Depending on your location and the circumstances, you may have certain rights regarding your personal information under applicable data protection laws.

These may include the following rights.

Right of access: You may request a copy of the personal information we hold about you.

Right to rectification: You may ask us to correct inaccurate or incomplete personal information.

Right to erasure: You may request the deletion of your personal information in certain circumstances.

Right to restrict processing: You may ask us to restrict how we use your personal information in certain circumstances.

Right to data portability: You may request a copy of certain personal information in a commonly used, machine-readable format, where applicable.

Right to object: You may object to certain types of processing, including direct marketing.

Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Right to complain: You may have the right to raise a concern with the relevant data protection authority.

These rights are subject to legal conditions and exceptions, and they may not apply in every situation.

To exercise your rights, please contact us at hello@evelyns.shop. We may need to verify your identity before responding to your request.

We will respond within the time limits required by applicable law.

Marketing Preferences

If you no longer wish to receive promotional emails from us, you can unsubscribe using the link provided in our marketing emails or contact us directly.

You may still receive essential communications relating to purchases, deliveries, customer service or other transactions.

12. Complaints

If you have concerns about how we collect, use or protect your personal information, please contact us first at:

Email: hello@evelyns.shop

We will review your concern and respond in accordance with applicable requirements.

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority.

In the United Kingdom, this is the Information Commissioner's Office (ICO).

Website: https://ico.org.uk/

13. International Transfers of Personal Information

Some of our service providers may process or store personal information outside the United Kingdom or the country in which you live.

Where personal information is transferred internationally, we will take the steps required by applicable data protection law to ensure that appropriate safeguards are in place.

These safeguards may include adequacy regulations or decisions, approved contractual protections or other lawful transfer mechanisms, where applicable.

14. Contact Us

We value your privacy and are committed to handling your personal information responsibly.

If you have any questions about this Privacy Policy, our privacy practices or the personal information we hold about you, please contact us.

Evelyns UK